New Clients Welcome ➡ Get Started

❔Frequently Asked Questions

You've got questions for us. We've got answers for you.

Jump To...

AGENCY

Where are you located?

Seeyu Studios’ head office is located in Delta, British Columbia, Canada.

Do you work with businesses out of province or in another country?

Yes! Seeyu Studios serves clients worldwide.

How long have you been in business?

Seeyu Studios (formerly WWW Productions) was established in March of 2016, but our founder Lisa Yu has been working with design, marketing, and media production clients since 2006.

What are your team's qualifications?

Seeyu Studios is a digital marketing agency made up of highly skilled and experienced digital marketing professionals. Many of our team members also have specialized certifications, such as Google Analytics, Facebook Blueprint, and HubSpot Inbound Marketing. We're passionate about helping businesses grow through digital marketing, and we're excited to put our skills to work for you.

Why work with Seeyu Studios when I can hire an in-house marketer or a freelancer?

Unlike hiring for an in-house marketer or an independent freelancer, working with Seeyu Studios is like hiring an entire in-house marketing team that’s dedicated to your success.

On one hand, hiring your first employee is an exciting time in your business journey! However, the process of recruiting and training a qualified in-house marketer adds more to your to-do list. You'll also need to set aside additional time to manage human resources, which is not always ideal for those who are just starting out or have a limited budget to work with.

On the other hand, you may consider hiring a freelancer to take care of one-off projects that don't require long-term commitment. However, freelancers typically work with multiple clients at a time, so you'll need to ensure that scheduling of deliverables is a match (especially for a launch!). Freelancers also often charge by the hour, which can grow costly over time, depending on their process and expertise.

At Seeyu Studios, we understand the importance of scaling your team at a pace that matches your business growth. Our startup clients appreciate the value of having access to more hands on deck while holding off on hiring until their business is driving sustainable profit. By partnering with Seeyu Studios, you gain access to a team of experienced marketing specialists with in-house protocols that are optimized from years of industry experience.

We pride ourselves on our streamlined project management workflow, which allows us to quickly respond to any potential problems before they have a chance to arise. In turn, you can save time and money while making progress and profit. It's a win-win for all!

What makes you different from other agencies?

Finally, a creative agency that listens first!

What sets Seeyu Studios apart from other agencies is our promise to all clients: we will listen to what you want, need and expect before getting started. We don’t resort to cookie-cutter solutions because every project is unique, and deserves its own individualized approach.

We're also a results-oriented agency, so you can trust that we'll always put your best interests first.

If it's important for you to work alongside an agency that roots for your business' success as if it were their own, then look no further than right here at Seeyu Studios.

will you work with my competitors?

At Seeyu Studios, we take the confidentiality of our clients very seriously, and would never work with a direct competitor without your explicit permission.

In addition, we have a strict non-disclosure agreement (NDA) in place for all of our clients, which protects your business' confidential information at all times.

If you have any concerns about us working with other businesses in your industry, please don't hesitate to let us know.

Do you offer discounts?

Yes, we offer discounts for recurring projects and referrals. Feel free to contact us and ask about our special offers available!

I have a question outside of normal business hours. How can I get in touch with you?

For urgent matters, please email: info@seeyustudios.com and include "IMPORTANT" in your email subject heading. We'll get back to you as soon as possible.

Are you hiring?

We're always looking for talented digital marketers to join our team! See our Careers page to check out the latest open roles available.

If you're interested in applying for a position with us at Seeyu Studios, please send your resume or portfolio and a cover letter to: careers@seeyustudios.com.

SERVICES

I'm not sure what services I need. Can you help me figure that out?

Most definitely! Simply schedule a discovery session with us to get started.

In this call, we'll learn about your business, goals, and what you're hoping to achieve with your project.

What services do you offer?

We offer a wide range of digital marketing services, including but not limited to website design and development, SEO, social media marketing, email marketing, photography, videography.

What's the difference between your services and what other agencies offer?

Seeyu Studios is a boutique marketing agency that offers bespoke services after a careful review of your business and the industry you work in.

Unlike other agencies that offer fixed packages which can put constraints on your growth, our service offers are always designed based on your needs.

Do you have portfolio samples of past campaigns or client work in my industry?

Seeyu Studios' success stories portfolio consists of a wide range of clients working across dozens of different industries. When applicable, we will include relevant case studies in your proposal to illustrate our capabilities and insights that we can bring to your project, accordingly.

How can you create content for me without knowing my business or industry?

If we haven’t worked with a client in your industry before, you can rest assured we’ll go the extra mile to do thorough research before starting on your project.

Our team of writers have a wealth of experience in many industries, so they're able to write about any topic with confidence. Plus, our in-depth research ensures that your content is always accurate and on-point.

PRICING

How much do your services cost?

Our digital marketing services are customized for each client, so the cost will vary depending on the scope of work, as well as the client's goals, budget, and schedule.

However, we're always transparent about our pricing and are happy to work with you to find a solution that fits your budget.

What is your pricing model or how do you charge for services?

At Seeyu Studios, we understand that starting and running a small business can be challenging.

That's why we proudly offer flexible bespoke pricing plans that are tailored to your needs, ranging from project-based, monthly retainer, and hourly consultancy.

For reference, a fully customized eCommerce website launch project typically starts at $12,750 for a 12-week turnaround. Our retainer / recurring projects (e.g. SEO, social media, email marketing) generally start at $2,000 per month.

No matter what your budget is, rest assured we'll offer competitive rates for our comprehensive suite of services, and we'll always tailor your proposal with your best interests in mind.

All pricing mentioned on our website is in USD (US Dollar) unless otherwise specified.

What is your minimum budget for working with a client?

We don't have a minimum budget, but we do have a minimum scope of work.

If you're looking for someone to just tweak a few things here and there, a freelance specialist may be your ideal choice. However, if you're looking for help with a comprehensive rebrand, website redesign, or a tailored marketing strategy for optimal growth, we'd love to chat!

In general, a minimum budget of $2,000/month helps us to make a meaningful impact for our clients with the fastest turnaround times to meet or exceed their goals.

All pricing mentioned on our website is in USD (US Dollar) unless otherwise specified.

How long do I need to commit to Seeyu Studios?

There's no minimum requirement on how long you are required to work with us.

For digital marketing services, we generally recommend a minimum of three months to start. This gives you enough time to settle in and get a feel for our services, the people and the work.

However, we understand that everyone's circumstances are different, so feel free to let us know about your needs, and we'll be more than happy to accommodate.

Why are the prices I've been quoted from different agencies so different?

No two agencies operate in the same way. Some agencies will charge by the hour, while others set flat rate fees for pre-made service packages.

Different agencies offer vastly different services, so it's important to compare apples to apples when considering pricing.

Agency fees will generally account for the time spent on a project, but there are also a number of other factors that can influence the cost.

For reference, here are some things to keep in mind when budgeting for your next project:

  • How big is the project? Time equals money, so a larger project will generally require more of both.
  • How complex is the project? A project with a lot of moving parts will take more time to complete than a simpler one.
  • How much experience does the agency have? More experienced agencies generally charge more, but they may also be able to get the job done faster.
  • Is the project time-sensitive? Rush jobs usually come with a premium price tag.
  • Who is working on the project? Different team members will have different hourly rates.
  • What other services does the agency offer? Some agencies bundle their services together, which can save you money in the long run.

These are just a few of the factors that can influence an agency's fee. The best way to get an accurate quote is to contact the agency and discuss your project in detail.

What happens after I sign a contract with Seeyu Studios?

Once you’ve signed a contract with Seeyu Studios, you’ll receive a full copy (PDF) delivered to your email immediately. Next, you’ll receive a billing invoice within 24 hours.

Once the initial deposit has been paid and processed, a copy of your invoice receipt will be emailed to you within 24 hours.

What does your billing & invoicing process look like?

Once a proposal has been accepted, you will receive an invoice billing statement (PDF) emailed to you within 24-48 hours.

What are your payment terms?

For single (one-time) projects, an initial 50% deposit is required for project commencement, and the remaining balance is due upon completion.

Monthly recurring plan payments are due on the 1st of each month serviced.

How do I pay for agency service fees?

We accept payments via credit card, PayPal, Interac eTransfer, or wire transfer.

Once an invoice has been paid and processed, a copy of your invoice receipt will be emailed to you within 24 hours.

What if I want to work with Seeyu Studios but can' t afford it?

Our mission is to help small businesses thrive online, and we understand that most businesses have a budget range in mind when looking for the right agency to work with.

Please always feel free to be transparent with us about your ideal budget range, and we'll be more than happy to design a service plan that will help move your business forward!

PROCESS

What is your process for working with clients?

The first step is always to get to know you and your business. We'll learn about your goals, target market, and any challenges you're facing.

With that information, we'll develop a customized plan to help you reach your goals.

Finally, we'll execute the plan and track the results so we can continue to optimize and improve your results over time.

A detailed outline of our standard process can be found on our services page.

How much involvement is required from my business?

We're always happy to collaborate closely with our clients, but the level of involvement needed from your business will ultimately depend on the project scope and your desired level of input.

For most projects, we'll need some basic information and direction from you to get started, but our team is otherwise capable of handling the majority of the work independently.

If you have an existing internal marketing team, we'll also collaborate with them to achieve the best results.

What is your turnaround time?

It depends on the scope and complexity of work required. A small project might only take a few days, while a larger project could take weeks or even months.

For example, a full eCommerce site launch requires a minimum of 8-12 weeks of production time, depending on the services needed. Generally speaking, a 12-week site launch will include research, design, development, content (including photography/videography), SEO, and a launch campaign, all of which are divided into phases.

Who will be my primary point of contact?

Before a project begins, you'll be assigned a dedicated Account Manager who will be there to help make sure that your needs are met and that you're getting the most out of your partnership with Seeyu Studios. If you ever have any questions or concerns, feel free to reach out to your Account Manager. They'll be more than happy to help!

How often will we communicate?

This will depend on your project scope and deliverables schedule.

For recurring projects, you can expect regular email check-ins (minimum once per week) to keep you posted throughout the month.

For one-off projects, we'll keep you in the loop with scheduled communications according to the project plan.

Where can I find progress updates?

During the project onboarding stage, you'll receive a welcome email with a unique link to an exclusive Client Portal.

This is a secure online web platform where you'll be able to view progress reports, ask questions, and provide feedback at any time.

Who is responsible for creating the content your agency provides?

At Seeyu Studios, all of the content we provide to our clients is produced and edited by our in-house marketing specialists.

All deliverables are also reviewed as part of a strict quality assurance process before it's sent to the client for approval.

RESULTS

How long will it take to see results?

It really depends on each individual business and what their goals are.

For example, a brand awareness campaign for an emerging startup might take longer to show results than a lead generation campaign for an evolving business.

No matter the project, we always recommend giving it at least 3 months before making any decisions. That's because most digital marketing initiatives take time to ramp up and produce tangible results.

Can you guarantee x% ROI? (What kind of returns can I expect to see?)

At Seeyu Studios, it's our policy to never make any guarantees on ROI, because markets are ever-evolving and no two businesses are ever the same.

What we can do is share past client success stories with you, and highlight case studies that can provide insights into potential opportunities, challenges and contingencies pertaining to your project.

What's your process for tracking results?

At Seeyu Studios, we use a variety of analytical tools to track the performance of our campaigns, including Google Analytics 4, Semrush Marketing Tools, and more.

Analytics allow us to gauge the effectiveness of ongoing campaigns and provide you with scheduled reports that can help to inform your future marketing decisions.

Are you able to provide custom reports based on my needs?

At Seeyu Studios, we know everyone has their own unique needs when it comes to online marketing reports. Please let us know of any reporting preferences you may have during your onboarding session, and we'll do our best to accommodate your needs.

POLICIES

What is your policy on revisions?

For most creative projects, we offer up to 2 rounds of revisions at no additional cost.

If you need more or wish to add on deliverables beyond the initial project scope, we'll provide you with an updated project quote and timeline before moving forward.

Do I need to credit Seeyu Studios when using content created for my business?

No, you do not need to credit Seeyu Studios when using content we've created for your business, but we're always grateful when you do! :)

Do I own the content created by Seeyu Studios for my business?

Purchasing a service from us does not give you ownership of copyright to the works produced. Rather, your Service Agreement will include a commercial licence. Please feel free to use the work we produce for you in any way specified in the Service Agreement between you and Seeyu Studios!

What does Seeyu Studios own?

Seeyu Studios reserves all rights to the intellectual property rights of the work we produce for you.

This includes, but is not limited to: literary works (e.g. blog posts, articles, web copy and content), multimedia (photos, videos), designs (logos, banners, mockups), and source code (html, css).

Upon project delivery, you are licensed to use the work we produce for you in any way specified in the Service Agreement between you and Seeyu Studios.

Can I use the content Seeyu Studios has produced for me for another business?

The content we produce for you is commercially licensed to the business that's registered to your Seeyu Studios account only. If you're interested in sharing, repurposing or redistributing the content we've produced for a different business, you'll need to purchase a separate commercial license to do so.

Before using our works outside of the scope of your Service Agreement, please contact us at info@seeyustudios.com to discuss your options.

Can I give someone else permission to use the work Seeyu Studios created for me?

Only Seeyu Studios can give permission for someone else to use the work we create for you.

If you're interested in sharing, repurposing or redistributing the content we've produced for another business to use on your behalf, please contact us at info@seeyustudios.com.

How long does Seeyu Studios retain copyright ownership of the work it produces for me?

All original works produced by Seeyu Studios are protected by Canadian copyright laws from the moment we create it. In Canada, copyright lasts for the life of the author, the remainder of the calendar year in which the author dies, and for 50 years following the end of that calendar year.

What if I want to use someone else's copyrighted material in my project?

If you want to use someone else's copyrighted material in your project, you will need to get their permission first. Once you have obtained and provided us with the necessary permissions, we'll be able to incorporate the copyrighted material in your project.

What if I need to pause or cancel services with Seeyu Studios?

We understand that your needs can change and evolve throughout your business journey. To pause or cancel services, please contact your Account Manager and we’ll be happy to assist you further.

Do you offer refunds?

All sales are final and non-refundable.

Have more questions? Visit our Contact page and we'll be happy to answer them!

Back To Top